Customer service consulting
We take your customer service to the next level! Even if you don't want to outsource your business processes, you can benefit from M3's customer management know-how. Our experts work together with you to find the ideal strategy for your customer management and sales, optimizing processes, providing independent advice on setup and perfecting the content and service quality of your customer dialogue.
We are on hand as a strategic partner and put our heart and soul into the successful alignment of your customer management.
Benefits of our consulting services
- Simplification and improvement of customer service processes
- Reduced expenditure through efficient structures
- Higher customer satisfaction and loyalty
- Higher employee satisfaction and loyalty
- Increased sales through improved competence
Ask us about our customer service consulting!
Customer service consulting
From the conception, setup and organization of your own call center to training your inbound and outbound service teams, we are on hand with our expertise every step of the way.
- Preparatory tasks / inbound call center setup
- Consulting / close collaboration with customers
- Provision of telecommunications infrastructure
- Customer service team structuring
- Active, key-user collaboration in the ERP system application
- Call center equipment consulting
- Process optimization
- Rhetoric and communication training
- Sales and service training
M3 accompanied us all the way from a start-up to an international fashion label. We were able to depend on competent advice whenever required and thus establish an extremely high-quality and scalable customer service model for several countries.
700+
Employees
4
Locations
156
satisfied customers
MMM
Multi-Media-Marketing GmbH
Hohenzollernstr. 145
41061 Mönchengladbach
Germany
Phone: +49 2161 / 40601 - 0
Fax: +49 2161 / 40601 - 339
e-mail: info@mmm-gmbh.com
